BlackBerry® Absolute: All you need to know



BlackBerry Absolute - All you need to know

Want to know what all the fuss is about? We have broken BlackBerry® Absolute down with the aim of answering all your questions. If you are still unsure about anything, please feel free to leave us your questions below.

Why BlackBerry® Absolute?

Since the introduction of BlackBerry® Internet Service (BIS), MTN observed that the majority of BlackBerry® customers only use up to 200MB of data for BlackBerry® BIS, whilst other customers use in excess of the BlackBerry® fair usage allowance. This has negatively impacted the experience of all other customers. This analysis prompted us to look at ways to optimise our customers’ experience, by designing a customised BlackBerry® service, to meet the needs of these customers. By so doing, MTN has improved the world-class Internet experience of all the customers using our network, with the aim to deliver a fair Internet experience for everyone.

MTN’s BlackBerry® Absolute plan intends to ensure our BlackBerry® customers are able to enjoy the service that they pay for. It is aimed at optimising the network to make it efficient so as to provide a world-class experience for our customers. It is important to note that the BlackBerry® Absolute plan does not impact the average customers’ experience and connectivity on their BlackBerry® handsets but rather offers a more seamless customer experience.

As part of the new BlackBerry® Absolute plan, for R59, MTN customers will continue to enjoy the benefits and features that come with owning a BlackBerry® handset, including services such as BlackBerry® Messenger (BBM), where users can text, share photos, video clips and voice notes, as well as access to BlackBerry® Email, Instant Messaging, Internet Browser and BlackBerry® App World. The new plan includes a 200MB fair usage policy.

For customers who use only a limited number of BlackBerry® services and consume low amounts of data, MTN has put BlackBerry® Tiered plans in place where customers can access selected BlackBerry® services from as little R14.95. The full suite of BlackBerry® Tiered service plans gives customers the choice to pay only for what they use.

Once customers have depleted the 200MB allocation on the BlackBerry® Absolute plan, they can stay connected to BlackBerry® services by either loading an Internet bundle or getting charged directly from their airtime balance. Note that applications other than BlackBerry®-built applications, will deplete data from an Internet bundle or available airtime.

Frequently Asked Questions

Q: What is the difference between BlackBerry® Absolute and BIS?

A: The BlackBerry® Absolute plan is aimed at optimising the MTN Network and offers the same BlackBerry® functionality that BIS offers, i.e. access to BBM, RIM Email account, BlackBerry® App World, BlackBerry® Protect, RIM built social apps such as Facebook and Twitter, RIM built instant messaging apps such as Google Talk and Microsoft Live Messenger, and Internet browsing using the RIM browser. The only difference is the Absolute plan has a fair use policy of 200MB offered on the above services.

Access to services such as audio and video streaming, YouTube, file downloading, instant messaging or social networking developed by third parties is not considered part of the BlackBerry® service plan and will be charged outside of your BlackBerry® plan.

It is important to note that the BlackBerry® Absolute plan will not limit our customers’ experience and connectivity on their BlackBerry® handsets.

Q: How does the new BlackBerry® Absolute plan benefit me?

A: The BlackBerry® Absolute plan was designed to offer access to BlackBerry® Internet Services which enables online functions such as web-browsing and emailing. Users can also send and receive push email and instant messages while maintaining a high level of security through on-device message encryption. BlackBerry® devices support a large variety of instant messaging features, with the most popular being the proprietary BlackBerry® Messenger (BBM) service.

Q: What should I do to activate BlackBerry® Absolute?

A: To activate the BlackBerry® Absolute plan on your BlackBerry®, simply dial *141*2#, press option 3 and then select option 4 for BlackBerry® Absolute.

Q: What is included in my 200MB fair usage policy?

A: Your BlackBerry® Absolute plan gives you access to the following:

BlackBerry Tiered Service plans

* Where we stipulate Social Network (SN) or Instant Messaging (IM), this refers to RIM Built Apps only:

  • RIM Built SN = Facebook and Twitter
  • RIM Built IM = Windows Live Messenger, Yahoo! Messenger, Google Talk and AIM
  • 3rd party apps which BlackBerry has approved to go through its network instead of the Mobile Operator

Services that do not form a part of the BlackBerry® service plan include, but are not limited to:

  • Outgoing e-mails with attachments larger than 3MB;
  • Media (music and video) streaming (e.g. YouTube);
  • Social networking, other than RIM built SN (e.g. Facebook/Twitter applications downloaded from BlackBerry® App World that do not come standard on the BlackBerry® device);
  • Instant Messaging (IM), other than RIM built IM;
  • Internet tethering (using your phone as a modem to connect to the internet);
  • Peer-to-peer file sharing;
  • VoIP (Voice over IP);
  • Cloud-based services;
  • Uploading and downloading of large volumes of data;
  • Mobile (WiFi) Hotspot (only available in V7.1 and newer);
  • 3rd party apps that choose to use Carrier APN (this is outside of RIM’s control);
  • Carrier WAP and white-listed websites selected by Carriers;
  • Browsing where the user has manually selected the WAP Browser as the default (BB software version 3.x->5.0 only);
  • Illegal websites and content appearing on the IWF List (Internet Watch Foundation).

Q: Am I allowed to download on BlackBerry® Absolute?

A: Yes, you may download content of your choice but this does not fall within the 200MB BlackBerry® Absolute fair usage policy and therefore will be billed outside of your BlackBerry® service plan either directly from your airtime balance or through one of our significantly reduced MTN Internet bundles and Internet rates.

Q: How can I check my Internet usage on BlackBerry® Absolute?

A: Simply dial *141# from your phone.

Q: What happens if I access WhatsApp, Facebook or Twitter which do not come standard on my device (i.e. third party applications that I have downloaded from BlackBerry® App World)?

A: When accessing these applications, the first place your phone will look to deplete data is from an Internet bundle. If there is no Internet bundle loaded, your phone will deplete your airtime. If you have neither of these two, you will not be able to access these applications.

Q: Does the 200MB fair usage policy mean that I will have limited use of my BlackBerry® services and features?

A: Our analysis of usage behaviour shows that the majority of our BlackBerry® customers fall within the 200MB usage pattern on a monthly basis. This means that those customers who use up to 200MB per month will continue to enjoy BlackBerry® features and services.

Q: What happens to contract customers who have signed 24 month BlackBerry® contracts?

A: New BlackBerry® contracts signed from the 1st of March 2013 will automatically be loaded with the BlackBerry® Absolute service plan as of 1 March 2013. MTN will honour its agreement with existing BlackBerry® BIS contract customers who have taken up this service prior to this date, until the end date of their contracts, and the BlackBerry® Absolute plan will be loaded automatically upon contract renewal.

Q: I am a contract customer, and I am due for an upgrade. Will I still be able to access BIS?

A: You will continue to enjoy BIS until such time as you upgrade or cancel your current price plan. Once you upgrade, you will no longer be able to access the uncapped BIS service plan however you will still be able to access BlackBerry® Internet Services if you choose to upgrade to a BlackBerry® service plan. View the list of BlackBerry® Tiered service plans available to you.

Q: What about prepaid customers who have purchased the 30 day BlackBerry® BIS voucher that expires after 1 March 2013?

A: Customers who have bought a recurring BlackBerry® BIS plan will be able to continue using BIS, provided they have enough airtime available on their BlackBerry® on the date of re-purchase of BIS. If no there is no airtime available on your account, you will no longer have access to BIS. You will, however be able to choose from any of our Blackberry® Tiered service plans.

Q: I am a prepaid user who subscribes to BIS on a recurring basis. Will I still be able to access it?

A: As a monthly BIS user, you will continue to enjoy access to BIS as long as you have enough airtime when your monthly subscription is due.

Q: What happens when I deplete the 200MB fair use policy?

A: Once the 200MB has been depleted, you will be charged the normal data rate of R0.65/MB or you can load an Internet bundle to continue enjoying cheaper rates. Check out the MTN Big Data Sale.

Q: May I load more than one BlackBerry® plan?

A: No, customers can only have one BlackBerry® service plan active on their line at any point in time.

Q: Will BlackBerry® Enterprise Services (BES) and BIS/BES customers be affected by the launch of the BlackBerry® Absolute plan?

A: These services remain unchanged and are not affected by the introduction of the BlackBerry® Absolute plan.

Q: If I load my BlackBerry® Tiered service plan on the 24th of the month, when will it expire?

A: Your plan will expire after one calendar month, i.e. the 24th of the following month. A calendar month is defined as:

  • Example 1: Service plan purchased on 1 June, will expire on 1 July
  • Example 2: Service plan purchased on 5 February will expire on 5 March
  • Example 3: Service plan purchased on 2 July will expire on 2 August
  • Example 4: Service plans loaded on the 29th, 30th and 31st that have no corresponding 29th, 30th or 31st the following month will have their service plans expire on the last day of the expiring month

Q: How will I know when I have depleted the 200MB provided on the BlackBerry® Absolute plan or when it is about to expire?

A: Every BlackBerry® Absolute customer will receive an SMS notification when he or she has used half (100MB) of the allocated 200MB, and another SMS once the full 200MB has been depleted. Customers will also be notified 48 hours before their BlackBerry® Absolute plan expires. In addition, customers can also check their usage balance by dialling *141# from their phones.

Q: I just bought the new BlackBerry® Z10. How do I activate BlackBerry® Absolute?

A: In order to access BlackBerry® services such as BBM, BlackBerry® App world, BlackBerry® Protect or your email account using your BlackBerry® Z10 only on MTN, you no longer have to subscribe to a BlackBerry® Tiered service plan.

Access to these BlackBerry® services holds no subscription charge, however data consumption through these services are charged for at normal data rates. Take advantage of the MTN Big Data Sale to purchase an Internet bundle for your new Z10 today!

For an explanation of the changes, please watch the below interview:

Have any other questions? Leave us a comment below and we’ll get back to you!

332 Comments

  1. carol-ann

    Ok my question is… Will the 200MB be. Free and if we go over it then will we have to pay the R59??? Really not understanding the point of changing this now it has all been working fine now your trying to get more money like everything else come on let us enjoy our social life

    • Clyde

      No, you pay the R59 first, get the 200mb (you paid for) then an additional free 200mb on top of the one you purchased.

    • marius

      Hi there,

      i had the same question, but i have already been knocked with R6000 bill although i do have BIS activated.

      • mwilliams

        Hi Marius, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data bundle pricing please click here: http://bit.ly/WvwQF8

    • Andreas

      Can some one please tell me how to change networks to vodacom ,without losing the number because i am fed up with this cheap rubbish .

      • KVanZyl

        Hi Andreas,

        We’re very sorry you feel this way. Is there anything I can assist you with?

    • musena

      this my first month using the absolute (59r)
      im realy not happy with it > its just been 3days
      and im left with 132mbs < this willrealy set me back

      • KVanZyl

        Hi Musena

        During the month of March, MTN identified a technical error on its systems. The error resulted in MTN’s BlackBerry® customers depleting their data at a faster rate than usual.
        MTN’s technical team has been investigating the root cause of the error, to resolve the issue. In keeping with its promise, the affected customers are being provided with an additional 200MB bundle.

        MTN SA CEO, Karel Pienaar, has issued an apology to its loyal BlackBerry® customers for the interrupted experience and has assured customers that the interruption is not the standard of service they would give to customers.
        MTN has implemented an interim solution to prevent the rapid depletion of customers’ BlackBerry® bundles. MTN is currently monitoring this solution, and will continue to do so until the range of BlackBerry® services operate as intended.

        MTN is working tirelessly to find a speedy resolution to this issue.

        • nerisha

          Hi, I have been affected by the bis plan depleting internet usage and rand value off my account, my bill for last month is well over 1 500 whereas it usually is 670, can I have some answers immediately as this is frustrating! Who will fix this, and how am I going to be reimbursed? Thanks Nerisha

          • KVanZyl

            Hi Nerisha,

            Please contact our call centre on 808 for contract or 173 for prepaid. They will assist you.

        • Gush

          Just activated my BIS on the 13th of July 2013 and now my 200MB of fair usage is 17.66MB as of 18th of the same month which is today, I don’t know why, I never experienced this before. I heard people complaining about the new BIS absolute and I thought they didn’t know what they were looking for from this mtn fair deal of BIS, now I see and I’m fed up.
          I just hope its all system error on my account, if this happens in my next recurring BIS, its all farewell to mtn.

          “Maybe mtn wants to lose customers or RIM to lose via BlackBerry sales.”

    • maggie lesabane

      I wanted to load bis yesterday says to me no service .The new number also say no service I tried to phone help line from yesterday till morning the consultant are busy please i need help to activate.my bis expired yesterday

    • Ntombiyenkosi

      @ Clyde you do not get an extra 200mb, that is not true. What MTN is doing now is rip us off, for me I do not use up all the 200mb that I buy for R59 at the moment I have 169.22Mb left and let me tell you this it expires on 5/7/13. I really don’t know why they changed from the previous bis option cause I never use to see how much I am using a month, now that I see *sad* #kudlaliwe ngathi#

  2. Namanyana

    Good day,

    It is higher appreciated that we are to get world class internet service from here on. I really feel, we should have been warned a month in advance to these changes.

    Yes your terms and conditions do state your company having the right to change tarrifs whenever. However, it only makes better business sense to let your customers know of such drastic changes

    • mwilliams

      Hi Namanyana, thank you for raising your concerns with us i have taken this up with the relevant department.

  3. You can simply say BIS is no more ..

    • mwilliams

      Hi Mseven BIS has only changed, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  4. Angelique

    So what keeps me from moving to another network now, since MTN delivers horrible customer service, and I got my BB because I use the internet a lot for work/school. Now my usage is capped, but still I have to pay. Just by the way funny how you people want to cap us, but I activated my BIS last night and it has yet to be connected! At this moment I am cut off completely.

    I have been with MTN since I had my very first phone in 2002! That’s ten years of loyalty to a network for nothing. No I think I’ll rather go through the schlep of getting a new number, RICA and all that annoying jazz. MTN offers it subscribers just about nothing anymore

    • mwilliams

      Hi Angelique thank you for your comments, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

      • Unsatisfied

        What is this for stupid standard answer!!
        Does customer service just copy and past for a response without actually reading the comment?

        Btw my husband tries to renew his BIS or whatever it’s called now and keeps on getting the message that he should try over 15 minutes again!

        It’s day 3 that he is trying now with no luck.
        Indeed after 10 years time to move on…

        • KVanZyl

          Hi Unsatisfied

          I’m so sorry about this. Please ask your husband to give our BlackBerry Helpdesk a call on 1555 – they will assist him.

    • Malose

      U don have to loose ur no…just port it to another NP

  5. Seems like you are just capping the data access to 200MB, then charging anyone who exceeds that. So it’s not ‘unlimited’ data services with BIS then?

    • Brinley

      Cell C’s data costs as low as 15c/MB so 200MB should cost on R30 as opposed to the R59 MTN will be charging. Soo as soon as Cell C announces their plans u may see loads of customers porting.

      • mwilliams

        Hi Brinley, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  6. Mduduzi

    Me n my wife we have renewed our BIS on the
    26 February what is going to happen to us.
    Does it mean that we don’t have buy our usually
    Vouchers of Sixth Rand any more. I will wait
    For your reply.

  7. natasha

    I’m not happy about this. I honestly don’t know how reliable the stats you gave are. Having to pay R60 for 200mb feels like a rip off to me. What’s worse is you announce this very close to the end of the month when people are forced to buy BIS, there’s no time time now for consumers to voice their concerns. That is not goodfaith towards you customers!

    • mwilliams

      Hi Natasha, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  8. Contract customer so I’m Safe :),ofkoz I’ll sue their asses if I suspect they gave me a cap,but I guess this already cornfirms that I’m not renewing my contract with mtn.generally this is bad mtn very bad u gon lose big on this one watch the space

    • mwilliams

      Hi David, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

      • Cashiefa

        Why on god’s blue earth are you replying to each and every comment with the same reply. you arent even addressing anyone’s questions here. MTN fail. needless to say i will not be renewing my contract with you. i forsee that MTN will be losing ALOT of customers in the near future. Well-done!!

        • KVanZyl

          Hi Cashiefa

          I’m sorry you feel this way. Is there anything we can assist you with?

      • dipe

        I received the free 200MB but non of my social networks are working. It feels like I don’t really have 200MB! I’m feed up with MTN and I have now bought a vodacom sim card. I recommend we all switch 2 vodacom or cell C their both better than MTN

        • TRasebotse

          Hi Dipe

          We are very sad to hear that you feel this way. We love having you as a customer and we would be very sad to lose you. Please know that access to services such as audio and video streaming, YouTube, file downloading, instant messaging or social networking developed by third parties is not considered part of the BlackBerry® service plan and will be charged outside of your BlackBerry® plan. Thank you

  9. Bongani

    Why change it now? It’s been working fine as it was. You people are just trying to get more money off us now. If it doesn’t work out for me for the first month. I’m definitely changing networks. ‘Cause I’m sure I use more that 200mb P.M -____-

    • mwilliams

      Hi Bongani, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  10. Mthabiseni

    I don’t understand this, why do you have to change now

    • mwilliams

      Hi Mthabiseni, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  11. Just making 100% sure, my daughters contract on her Blackberry with you has 21 months to go.It’s my understanding there will be no change to my signed contract I have with you? This applies to new 24 month contracts only?

    • KVanZyl

      Hi Angela,

      That is correct. New BlackBerry® contracts signed from the 1st of March 2013 will automatically be loaded with the BlackBerry® Absolute service plan as of 1 March 2013. MTN will honour its agreement with existing BlackBerry® BIS contract customers who have taken up this service prior to this date, until the end date of their contracts, and the BlackBerry® Absolute plan will be loaded automatically upon contract renewal.

  12. michelle

    Pretty much what you guys are doing is applying to a loss of customers. It was working pretty well before,now you are changing things and that’ll make customers more cautious when they use the BB services. That’s not really a good idea. Best stick to what was okay before!

    • mwilliams

      Hi Michelle, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  13. niyasinyela

    Your service is poor,you charge ridiculous call fees and you have wack promotions so I will use your stupid plan up until the end of the 1st three month then I’m moving to Cell C they have 4G and they will continue to have BIS #ByeMTN

  14. I’m so not impressed with this! I know for a fact a lot of people use more than 200MB per month. So now after they exceed that they have to purchase more? Really?? I don’t think so, I already know me as well as a lot of others will be switching networks!

    • mwilliams

      Hi Venus, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  15. sparkles

    Agreed!!

  16. juanita gouws

    Cmon mtn. Think carefully about what you guys are about to do. The word is out and your shares are going to drop.
    Don’t mess with something that is already working!!!!!

    • mwilliams

      Hi Juanita, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  17. This hasn’t really answered my question that everytime I ask, get reffered here. What happens to existing contracts that were signed according to the old agreement? Surelly to alter contract agreements during its term is a breach of contract? Does absolute only come into play at the point of renewing my current contract? Look forward to your reply, if by some miracle that occurs.

  18. You’ll killing us though. I really dnt see the need for this new plan. I love this network and have never dreamt of changing to another. But with this plan I’m sorry I won’t stay long

    • mwilliams

      Hi Pololo, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  19. Lucintha

    I am changing networks. I have always been with MTN and now they want to charge us more. The BIS was working fine for me.

    • mwilliams

      Hi Lucintha, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  20. This new change its gonna make mtn loose customers and of one of em

  21. Nicholas Ngomane

    You are giving us enough excuses to migrate to Nokia,Sumsung etc and also to other networks,honestly blackberrys are not good phones they freeze,battery problems to name the few.Thank you MTN with your BIS next tym u must consult with your customers first

  22. Sorry MTN ,I’m switching to vodacom,I’ve been with you for more than 8 years .I’m really disappointed by this decision please revisit it.

    • mwilliams

      Hi Vusi, thank you for your feedback, we have sent your concerns through to our team for consideration.

  23. Davinci

    I fully understand the absolute plan but my concern is what about those prepaid users who are on blackberry social and email plan?.

    • mwilliams

      Hi Davinci, the PayAsYouGo clients will still be able to use the other plans, Blackberry Absolute is changing for the users who are on the full BIS plan.

  24. Bravo guys, what a way to woo customers. In this age of robust competition, you’re actually reducing the previlages that your customers used to enjoy. Only those who are gullible will buy into this trickery that the package is done for our benefit. This optimising and efficiency you speak of could have been done without any reduction to the benefits of unlimited BIS currently enjoyed by your customers. In anyway, it won’t assist much to moan ceaselessly when I have the choice to migrate to your competitor. As things stand, I fail to grasp how this is to the customer’s benefits. Could it be broken down in lay terms and simpler manner how does this translating will benefit us as your customers? Also, if the majority are using 200MB per month, then I fail to see how you should cap it cause the customers are already doing it. Just come out and say it….you just want to siphon more money from the poor customers. You should be ashamed!

    • KVanZyl

      Hi Bossk

      We’re sorry you feel this way. The BlackBerry® Absolute plan is aimed at optimising the MTN Network and offers the same BlackBerry® functionality that BIS offers, i.e. access to BBM, RIM Email account, BlackBerry® App World, BlackBerry® Protect, RIM built social apps such as Facebook and Twitter, RIM built instant messaging apps such as Google Talk and Microsoft Live Messenger, and Internet browsing using the RIM browser. The only difference is the Absolute plan has a fair use policy of 200MB offered on the above services.

  25. I have asked questions on your website but received answers from morons. Does this mean that Vodacom is the better option. I think that the person who proposed this “upgrade” is playing with his/her retirement plan

    • mwilliams

      Hi Dave, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  26. Luckily my contract ends in a few month, so I think this is my last blackberry, as my data usage exceeds 200 meg due to daily twitter, emails and google plus activity. Samsung on an 8ta plan looks like to route to go

    • mwilliams

      Hi Chris, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  27. I’m am moving to Vodacom, World class experience my foot. First you restrict us to download, now this? There was nothing wrong with the network before all of this. I’ll wait for mi BIS to expire and port.

  28. wandile

    Than its bye bye MTN hello Vodacom, I dnt think I can cope with 200MB I spend more dan on internet a month. This is rubbish.. Dats like 2mixtapes of music dats I download everyday? 0_o

    • mwilliams

      Hi Wandile, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  29. I don’t know what MTN is thinking reducing (capping)the usage because a lot of people will be changing network including us ( 4 users) already so instead of getting users they are actually giving free users to other networks and reducing their client base……great stuff from MTN…..here we come Vodacom

  30. Lourens

    Asa,MTN is only the first, the other will follow soon. No use in changing networks, but no use having a BB anymore, might as well go for a Sam Gal S3 or Nokia Lumia

  31. Man this is not fair, just because some people are unable to reach the 200MB limit we have to suffer, I for one use more than that but I will forced to by airtime and recharge, and also that the BIS should reduce its price because of this new policy

  32. So if majority fall under 200.! It means MTN making money by charging 59 to users who don’t even use 200MB. Come on. Unlimited got changed to absolutely nothing, why not make it cheaper and give a choice FIRST to those that wish to move instead of strong arming loyal clients away. Bad move MTN

    • mwilliams

      Hi Reehaz, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  33. @Gerhard I quote. “This means that those customers who use up to 200MB per month will continue to enjoy BlackBerry® features and services.” this doesn’t answer the question, what if we users exceed 200MB does that mean we’ll pay for the extra 200MB?!! Okay maybe this does. “MTN customers will receive an extra 200MB free of charge for the first 3 months of BlackBerry® Absolute’s launch which they can use after they deplete the 200MB fair use policy.” but still for three months merely???? Really??!!! Aniyekeni ubus’naks, yakani izinto zinje!!!!

    * Good thing that we can port to other networks.

    • mwilliams

      Hi Sthe, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  34. You guys are going 2 lose a lot of customers with this blackberry absolute thing. This wasn’t a great idea I must say. Smh

  35. This article doesn’t clearlly state the difference between BIS & BB Absolute, pls tell us the difference & y the sudden change.

    • mwilliams

      Hi Marvin, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  36. I feel this is so unfair , I bought a BB for unlimited internet downloads , not to use for a year & then be told its limited , feel betrayed , the right thing should of been,R15.00 for ppl who don’t use the internet as much as I do , if this is going to be the final touchdown then I’m sorry but an apple iphone wil do just great , its features are the same & there are plenty of social sites I cud stil stay in contact with my friends and family, reply to me if there is going to be a change in this unfair decission that BB threw on us couple days before 1st of march when this problem starts to kick in

    Your ex BB fan

    • mwilliams

      Hi Fuzail, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  37. Richard

    What made blackberry attractive was the BIS. Personally I think this will create a lot of negativity. If there you have abuse amongst your users then rate limit those users like all other ISP’s currently do. Honestly you don’t have the best phones and now you have lost the BIS edge, I can only see a decline in sales, revenue and loyalty.

    • mwilliams

      Hi Richard thank you for your comment, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  38. We where happy with what we have now and not. The new system

    • mwilliams

      Hi Salim, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  39. Looks like ya tryin 2 gt more cash out of us wow what a smart move, yea what happens if u exceeded the 200mb u hv in a month y cnt u xtend it 2 atleast 750mb so it cud b fair 2 all of us now dat u knw we wl jst use 200mb there z ntn 2 fear

    • mwilliams

      Hi Castro, thank you for your comments, we have sent your suggestion through to our team for further consideration.

  40. katlego

    Am changing netwrks as soon as my BIS expires! Dis means dat I’ll hav to b careful wen I use the internet? I get dat if my 200mb is finishd I’ll get anada 200mb free 4 da 1st 3months,wat hpaens afta dat? Ama hav to use my own airtyms?.ae dis is nt ryt,u gna lose customers ey! U can bet on dat.

    • mwilliams

      Hi Katlego, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  41. Nxag You only doing this to get some extra Money,you aall know that 200MB will never cover blackberry users, whoever came up with this idea was clever but yet Greedy,You going to lose Plenty of Network Users! Good luck with your New Plan,but honestly We MTN users who owns blackberry,We Not really Happy!!!

    • mwilliams

      Hi Thabo thank you for your feedback, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  42. Looks like you guys are going to loose a lot of customers….including myself..!!!!!…what world class internet are you guys on about????…we were already experiencing it…..you guys this is not on….really..

  43. Ay MTN sucks now! It would be better if you’ll asked Blackberry to improve the quality of the phone, always freezing, needing to be rebooted all the time. My clarity seeking question is that why are we still paying the same amount of BIS for a limited service? Shouldn’t we get half price on the BIS as well? Difference between ‘unlimited’ and 200mb is R1?

    • mwilliams

      Hi Amza, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  44. If I depleted my 200MB after that 3months of launch do I have to charge another 59rands to get another 200MB????

    • mwilliams

      Hi Slash, the extra 200MB will be loaded onto your account for the first three months after that should you need more than the basic 200MB offered with BIS you will need to load data bundles onto your phone.

  45. I’ve been with this network since 2005
    After the long network error I experienced
    today making me loose contact with everyone then finding out about this capped thing I’m defiantly switching to vodacom as from tomorrow thank you mtn for ‘absolute’ nightmare!

  46. Good thing porting a number to a different network is simple.

  47. brian ndona

    As a customer of mtn who has been using your service for the past 8 years , and has been using BIS since 2009 I think its utter rubbish , why would you do this ? It sounds very business minded an it seems as though your putting the people second. Its inconsiderate of a service provider to allow its customers full internet browsing with no limits on a blackberry and then out of the blue they just decide to limit it. I don’t know what market trend you guys have been using , but who evers idea this was must’ve been an undercover Vodacom marketing employee because that’s where I’m changing 2 today. Good riddens.

    • mwilliams

      Hi Brian, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  48. ziyanda

    I hope this will work,so i have jst load ma bis yesterday what will happend then.if i go over the limit what happens the?

    • mwilliams

      Hi Ziyanda, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  49. Byronm

    Fair enough, but what about network problems? Will that also be a thing of the past? Obviously this change is not for the good of the customer…I know for a fact cellphone networks lost a lot money because of BIS…its just a ploy to rip us off with your expensive internet rates!

    • mwilliams

      Hi Byron, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  50. I’m with Asa… Goodbye MTN… You are going to loose all your blackberry customers…

  51. Liz Kotze

    Will we be able to see when we do a airtime balance enquiry how much data we have left. My daugther is upgrading today and because all of us are on BB’s exept her, we are seriously considering because of convinience of BBM ? Thank you

    • mwilliams

      Hi Liz, you will be able to track the data usage by dialing the following from your phone *141*6#.

  52. Rodney

    You are going to lose a lot of customers!!!! I’m one of them! It has been nice doing business with you guys

  53. Phakamile

    Iam waiting for my BIS to expire and will then change networks!!!!!!! You now wanna chow our money!!

    • mwilliams

      Hi Phakamile, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data bundle pricing please click here: http://bit.ly/WvwQF8

  54. Nico

    This is bad mtn never think you will do it…

    • mwilliams

      Hi Nico, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data bundle pricing please click here: http://bit.ly/WvwQF8

  55. how do prepaid customers get BlackBerry Absolute? previously we had to dial *141*11# to activate and deactivate the BIS service. Now what do we dial to activate???

    • mwilliams

      Hi Amy, you would need to dial *141*2# from your Blackberry to activate the service.

  56. Well, ur analysis are wrong coz sum of us use s more than 1GB a month, what I can say is that. MTN is being Greedy.

    • mwilliams

      Hi Coin, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data bundle pricing please click here: http://bit.ly/WvwQF8

  57. Raymond van de sandt

    Please can you tell me how to reload my R59 to continue using BBM service, as there is no options available on my phone

    • mwilliams

      Hi Raymond, you would need to dial *141*2# from your Blackberry to activate the service.

  58. Valerie

    Please advise how to renew my bbm service as i cant seem to do it. i normally key in *141*11# and follow the prompts however when i do this now a comment comes up saying that the service is not available. i understand that you have changed over to the mtn absolute product but my understanding is that i will still beable to use bbm and 200mb capped. So please help!

    • mwilliams

      Hi Valerie, you would need to dial *141*2# from your Blackberry to activate the service. The Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data bundle pricing please click here: http://bit.ly/WvwQF8

  59. Does this means after I use up the 200MB and the other free 200MB of data then I will have to buy a data bundle to continue accessing the services or using my airtime, or have to buy another price plan at R59 or my services will be cut off until I renew the service after the 30 days period?

    • mwilliams

      Hi Max, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data bundle pricing please click here: http://bit.ly/WvwQF8

  60. rudolph

    Hey guy let give mtn a wake up call! They know 200mb wil last a few days then we have 2 buy data bundles frm thm so tht mean its more money 2 them n we gain nothing and without us mtn is nothing so let’s stand 2gthr n move 2 other networks whre we can gt the bis

    • mwilliams

      Hi Rudolph thank you for your feedback, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates.

  61. stacey

    How do I activate this blackberry absolute?
    Is it still *141*11#? Or something else?

    • mwilliams

      Hi Stacey, you would need to dial *141*2# to activate this plan.

  62. Zwai

    MTN is goin to lose a lot of subscribers with this. I assure you. A lot of people are thinking of porting already
    Partof the benefits of uncapped BIS.

    • mwilliams

      Hi Zwai we appreciate your feedback, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates.

      • Nomsa

        Who ever came up with this idea does not have the interests of MTN at heart, they are sinking the MTN ship in a subtle way, I am also jumping ship to other networks, it is so said to say goodbye to what was once my favourite network, cherio goodbye MTN.

        • KVanZyl

          Hi Nomsa

          I am so sad to hear this. Please know that it is not our intention to displease you.

  63. Nano

    I really don’t get this whole “World-class internet” crap! I don’t see the point of changing things! You are just messing everything up. In the end, MTN is going to benefit more than the customer. That’s just how it is.

    • mwilliams

      Hi Nano, thank you for your comment, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates.

  64. nonhlnhla

    We are highly not satisfied with the new cervices , we used to like using MTN with our blackberries , but we arr forced to take a decision of changing to other network cervices , Í only believe that we are convienced of taking this blacberry absolute so that we can get on with it . But I’m assured that the charges will change in the middle of the month , so we will be supposed to buy another voucher to have the buddle , so we are only used to buying one voucher fr a bis accommodating the whole month . Sorry but I’m not satisfied . Kind reagrds unhappy customer .

    • mwilliams

      Hi Nonhlnhla, thank you for your comment, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates.

  65. Ansophie

    Okay…but try loading Blackberry Absolute (or any Blackberry service for that matter) and it just says “The service is temporarily unavailable. Please try again in 15min” This has been going on since Friday morning. I loaded R80 airtime on Thursday night and Friday morning I tried to renew my BIS and it wouldn’t work. I carried on doing what I normally do, sent few bbm’s, used Google, did a few payment and used WhatsApp. By 10am I had less than R10 airtime left!!?? So I loaded another R60 and try to get Blackberry Absolute – no luck. I’m ABSOLUTELY thinking of changing networks.

    • mwilliams

      Hi Ansophie, We apologise for the problems you are experiencing, are you using the following USSD code to activate the plan *141*2#?

      • Drusilla

        Yello! MTN has brought back your unlimited service on BlackBerry Absolute. Your service will not be capped to 200MB. Continue to enjoy a World-class experience with MTN on your Blackberry. Opt-Out Reply STOP (FREE) This sms I received on 5/06/2013. And nothing has changed,I did activate m BIS today, but its still the 200mb. Was this sms just meant as a joke from MTN? This is really bad customer service and I really cannot do this anymore. I dont understand what extra 200mb these guys are talking about because I never received any extra mb since this new plan started. I do need an answer on the sms please

        • KVanZyl

          Hi Drusilla, the unlimited experience you have always known has been restored and you will no longer experience the cap. After the 200MB, you can continue enjoying your BlackBerry services. Watch this space! More info coming soon!

  66. Clyde

    You’ll be changing networks all the time coz im sure the others will follow.

  67. Prudence

    I bought R60 airtime yesterday and when trying to activate I got the message that I have insufficient funds. I’m really confused here do we still use the same activating number like the way we did when loading the BIS

    • mwilliams

      Hi Prudence, you need to dial *141*2# to activate the Blackberry Absolute Plan.

  68. Hi, what is going to happen if i have used more than 200MB within 3weeks (of which its less than 30 days)? Like would I have to recharge again or what?

    Thanks!

    • mwilliams

      Hi Refiloe, thank you for your comment, if you use the 200MB before the end of the month, you can recharge with a data bundle. Click here for more: http://bit.ly/WvwQF8

  69. keletso

    But then I heard that we can no longer download,is that true?

    • mwilliams

      Hi Keletso, thank you for your comment, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates.

  70. AMBER

    OKAY, NEVER MIND THAT I LET SLIDE THE FACT THAT YOU DIDN’T TELL ME YOU WERE CHANGING MY PACKAGES, BUT NOW I HAVE THE NEW PACKAGE AND NO BIS WHAT SO EVER!!!

    I CANT SEEM TO FIND ANY HELP ON ANY OF YOUR NUMBERS BECAUSE THERE IS NO OPTION FOR THE NEW BLACKBERRY PACKAGE HELP.

    TERRIBLE TERRIBLE SERVICE MTN, I JUST WANT TO LEAVE YOU NOW, 2 DAYS WITHOUT INTERNET AND NO ONE IS GETTING BACK TO ME. YOU GUYS REALLY DON’T CARE.

    • mwilliams

      Hi Amber, we are sorry to hear that you are having problems using your Blackberry on the Absolute service, please send an email to needhelp@mtn.co.za with your contact details and a description of your query so that a consultant can get in touch with you.

  71. hedges

    13yrs of using mtn ,b4 itwas nomore music downloads n’now this?im porting 3 numbers,i cnt stand 4dis

    • mwilliams

      Hi Hedges, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data bundle pricing please click here: http://bit.ly/WvwQF8

  72. Sindiswa

    I think its time to say good bye to MTN

    • mwilliams

      Hi Sindiswa, We sorry to hear that, can i ask if there is anything we can assist with?

  73. Do we still use *141*11*1# to activate it?

    • mwilliams

      Hi Paballo, you would need to dial *141*2# and then select option 3 and then option 4 to activate.

  74. neozito

    I think uma change da network …its not “unlimited” anymre… Y change ? N plz dis deal is nothin compared to the BIS deal!!!

    • mwilliams

      Hi Neozito, thank you for contacting us, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates.

  75. Joyce

    What happens if 200MB data of absolute, is finished before month end?

  76. Zanele

    I honestly think that we are being ripped off here. First they deny us free downloading of music and videos. And now they limit our internet access. What happened to the unlimited internet access we were promised by blackberry? I don’t see the benefits of having a blackberry phone anymore. I might as well go back to Nokia or better yet change network providers…

    • mwilliams

      Hi Zanele, thank you for your feedback, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates.

  77. lbasim

    Bye bye MTN, you are once again ripping me off and calling it “World-class”

    The whole idea of BIS is so that you dont have to worry about loading data and over charges!

    And really R59 for a lousy 200mb?

    Already did a sim swop to cellc on my primary contact number

    BTW, ive been with MTN for over 7 years and I spend +/- R800 a month on calls alone

    • mwilliams

      Hi Ibasim, we are sorry that you feel that way about the Blackberry Absolute offering, Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates.

  78. calvin

    Greedy greedy, limiting data so that more data bundles can be sold. I am on the network for 8 years and never had a problem until now.1st you guys limit downloading content and now this! Cum on guys let’s switch to cell c because they are not rip offs and they still offer unlimited downloading and browsing.

    • mwilliams

      Hi Calvin, thank you for your comment, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. Please click here for everything you need to know about BB Absolute: http://bit.ly/13O9gGu

  79. Zintle

    This is pure rubbish,I’m porting I can’t stay for this

    Bye MTN

  80. Patrick

    Thanks for the BlackBerry® Absolute: World-class internet with MTN. How much will non cataracts pay monthly? I mean those that have been paying R59 monthly.

    How will the existing contracts that use less data than 200MB monthly be charged as far as Absolute World Class Internet with MTN is introduced? Will there be refunds as such?

    How will people using similar Blackberry smart phones but consuming different data ( meaning 200MB & less than it) differs in the access or benefits of BlackBerry® Absolute: World-class internet with MTN like video callings & all that?

    I readily need follow up to my questions, thank you

    • mwilliams

      Hi Patrick, thank you for your comment, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  81. Samantha Raj

    The way I see it,service providers lied, get a blackberry (even though its damn expensive) and pay your monthly fee of R59 to make life easier. All they care about is what profit they can make NOT what the customers can afford as long as MTN sees figures who cares right!

    • mwilliams

      Hi Samantha thank you for your comment, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  82. Thora van der Merwe

    Will you be notified as a contact holder if all your data has been used and you will be now billed for the data you use?

    • mwilliams

      Hi Thora, thank you for comment, the best way to check your data balance is to dial *141# from your phone to get the current and updated balance on your data bundle.

  83. Marriana

    how do you recharge on the absolute package? where do i see the options of the differernt packages?

  84. cheryl

    How do I see how many mb I’ve used does it show like my normal airtime

  85. mose

    Why 200MB???? Those analysts of yours got it wrong…we need more than that….what the **** is going on with mtn.??????

    • KVanZyl

      Hi Mose,

      Since the introduction of BlackBerry® Internet Service (BIS), MTN observed that the majority of BlackBerry® customers only use up to 200MB of data for BlackBerry® BIS, whilst other customers use in excess of the BlackBerry® fair usage allowance. This has negatively impacted the experience of all other customers. This analysis prompted us to look at ways to optimise our customers’ experience, by designing a customised BlackBerry® service, to meet the needs of these customers.

  86. Hloni

    What blackberry services can I access from the Messaging service that costs R14.95 and pls explain the other services wich are Social Service and Social & email service

  87. tazz

    After depleting the 200mb will the free tiered service be loaded automatically or do you have to do it manually

    • mwilliams

      Hi Tazz, Thank you for your comment, the free tiered service will be added automatically for you for the 3 month period.

  88. hadley

    thanx MTN you just lost half of your customers if not more. me and my wife have been loyal customers of mtn for years and this does not seem right so good bye we changing networks coz its only mtn that is so greedy to make more money

    • mwilliams

      Hi Hadley, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates.

  89. Masedi

    Sounds like another way for MTN to make money,200mb Really? The only reason why i got myself a BB is for BIS data plan. And you call it to make it more efficient. You only care about making more money! Customers have not been complaining about BIS, Did MTN even consult with customers, I don’t think so. . . I’m changing my network, No doubt MTN will lose BB users.

    • mwilliams

      Hi Masedi, Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates.

  90. Karen

    I’m on prepaid, BIS comes off automatically, am I to assume that Absolute will continue in it’s place? And how will I know when I have reached 200mb?????

  91. I tried to activate this and nothing is happening . Restarted phone over n over

    • KVanZyl

      Hi Litha

      After loading a BlackBerry® service plan, please allow for service to be activated by BlackBerry® after you have received an SMS from MTN that service has been loaded.. Once the service is active, the signal indicator on the device will change from lowercase edge / 3g to uppercase EDGE / 3G. If the signal indicator has not changed to uppercase letters within 24 hours, please ensure you do a battery pull by removing and inserting your battery without switching off your device.

  92. The traditional BIS was just fine. U have presented and justified your ideas that suits you and your company so that you benefit more and increase your profits. Come on HAW….

  93. If I don’t use 200 mb in a month does it mean I have to recharge the next month again or when my 200 mb is up? Plz rply

    • mwilliams

      Hi Kim, you will be able to use 200MB per month with the Blackberry Absolute plan.

  94. Dave Newton

    I just had to renew my bis and went to the relevant number i last used. it stated that BIS was no longer optional and I only BES was available. Thinking this must have been what i did last month i went for the BES only to be billed R140. AFter calling the mtn they could not reverse this as i had entered it voluntarily. So now i have paid double and more for a normal BIS monthly usage. What a con! Now they tell me there is another number i should have dialed! Its a give and take system they have at MTN. We give they take.

  95. ridondo

    U just lost yourself a loyal customer

  96. Tanya

    This destroys the whole point of Blackberry. The whole reason why people buy Blackberry is for the BIS, to be able to work on the internet unlimited. I had my 200MB activated yesterday and I have 59 MB left. So where did my cap go??? I have been using only BBM, Facebook app, and my emails, so please tell me why this has taken most of my bundle cap. MTN needs to raise the data cap higher than 200 MB, cause even without downloading, it is not enough to run the basic applications on the blackberry. I have been very impressed with MTN’s service over the past 2 years, but this is leaving a gap in their service standards.

    • mwilliams

      Hi Tanya, the Blackberry Internet Service (BIS) is intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM, Internet Browsing using the RIM browser and access to BlackBerry App World. The new plan includes a 200MB fair usage policy for use to the above services. A gentle reminder that the downloading of files, content, audio & video web streaming fall outside of the BIS service plan and will be will be charged at your normal price plan rates. For our data sale bundle pricing please click here: http://bit.ly/WvwQF8

  97. Emily

    thanks a lot.

    Just had to get the absolute package for the second in one day because nothing wanted to work. Just wasted R60 and got nothing out of it. thanks so much!!.

    • KVanZyl

      Hi Emily

      After loading a BlackBerry® service plan, please allow for service to be activated by BlackBerry® after you have received an SMS from MTN that service has been loaded.. Once the service is active, the signal indicator on the device will change from lowercase edge / 3g to uppercase EDGE / 3G. If the signal indicator has not changed to uppercase letters within 24 hours, please ensure you do a battery pull by removing and inserting your battery without switching off your device.

  98. Good day

    Jst need to know if when will I know that my blackberry absolute plan is depleted?

    • KVanZyl

      Hi Phumeza

      Every BlackBerry® Absolute customer will receive an SMS notification when he or she has used half (100MB) of the allocated 200MB, and another SMS once the full 200MB has been depleted. Customers will also be notified 48 hours before their BlackBerry® Absolute plan expires. In addition, customers can also check their usage balance by dialling *141# from their phones.

  99. Patience

    hi there i have a problem here i cant access any of my social networks since yeterday around 12 evn nw i cant but i still hane my 200mb data coz a loaded it on the 15th of this month.pleasew assist

    • KVanZyl

      Hi Patience

      Please contact our BlackBerry Helpdesk on 1555.

      • This is just a messed up Network iv been w8ing 3days and my BBM hasn’t been working||my friend nd I loaded R60 at the same time her BBM works and mine doesnt

        • KVanZyl

          Hi Hope, I’m so sorry about this. We were experiencing technical issues, but it should be sorted now. Let me know if everything’s good on your end?

  100. if I PASS my limit of 200 mb will I still be able to bbm?

  101. Eon Rossouw

    What is the diffrence between the old BIS for 59 and the new Bis absolute? or is it changeing from the one to the other?

    • KVanZyl

      Hi Eon,

      The BlackBerry® Absolute plan is aimed at optimising the MTN Network and offers the same BlackBerry® functionality that BIS offers, i.e. access to BBM, RIM Email account, BlackBerry® App World, BlackBerry® Protect, RIM built social apps such as Facebook and Twitter, RIM built instant messaging apps such as Google Talk and Microsoft Live Messenger, and Internet browsing using the RIM browser. The only difference is the Absolute plan has a fair use policy of 200MB offered on the above services.

      Access to services such as audio and video streaming, YouTube, file downloading, instant messaging or social networking developed by third parties is not considered part of the BlackBerry® service plan and will be charged outside of your BlackBerry® plan.

      It is important to note that the BlackBerry® Absolute plan will not limit our customers’ experience and connectivity on their BlackBerry® handsets.

  102. So lets say i finish my bundles before the 30 days, i will be able to connect to Blackberry Internet Service (BIS) intended for access to Blackberry services including BlackBerry Messenger (BBM) where users can text, share photos, attach video clips and voice notes as well as access BlackBerry Email, Instant Messaging app built by RIM but will not be able to download right? or will deplete airtime even if im using BBM|? If the 200mbs are finished, and be able to BBM and browse net must I have airtime to use these services but not charged?

    • KVanZyl

      Hi Mr T

      If you deplete your 200MB before 30 days, you will need to purchase Internet bundles in order to continue accessing BlackBerry services. If you do not purchase Internet bundles and access these applications, it will deplete your airtime.

  103. Colin

    i activate my bb at the 14 March 2013 with absolute, today the 27 March 2013 my 200 MB is gone because i use internet alot. Now i dont get BBM, emails, whatsapp and any other stuff! but i paid R60!!! Sorry i whitch to vodacom right now!

    • KVanZyl

      Hi Colin,

      I’m very sorry about this. During the month of March, MTN identified a technical error on its systems. The error resulted in MTN’s BlackBerry® customers depleting their data at a faster rate than usual.
      MTN’s technical team has been investigating the root cause of the error, to resolve the issue. In keeping with its promise, the affected customers are being provided with an additional 200MB bundle.

      MTN SA CEO, Karel Pienaar, has issued an apology to its loyal BlackBerry® customers for the interrupted experience and has assured customers that the interruption is not the standard of service they would give to customers.
      MTN has implemented an interim solution to prevent the rapid depletion of customers’ BlackBerry® bundles. MTN is currently monitoring this solution, and will continue to do so until the range of BlackBerry® services operate as intended.

      MTN is working tirelessly to find a speedy resolution to this issue.

  104. Helena Minnie

    Q: What should I do to activate BlackBerry® Absolute?

    A: To activate the BlackBerry® Absolute plan on your BlackBerry®, simply dial *141*2#, press option 3 and then select option 4 for BlackBerry® Absolute.

    My cellphone(Blackberry Bold 9780 on MTN) only has option 1 and 2, no option 4. What now ? If I choose option 4 it says it is unvalid.

    • KVanZyl

      Hi Helena

      So sorry about this! Please contact our call centre (808 for contract, 173 for pre-paid) and they will assist you.

  105. Sputla

    Can we download with Blackberry Absolute and why not as these bundle were suppose to allow that is it not.

    So I have to loaded another internet bundle but I still cannot download.

    I have my 196mb-Blackberry Absolute plus 75mb internet bundle

    But cannot download

    • KVanZyl

      Hi Sputla

      Please contact our call centre (808 for contract, 173 for pre-paid) and they will assist you.

  106. matsatsi

    i got a new contract with mtn and the only i have to say is i regret it because i do not understand why you would change something that was working just fine because for someone like me who literally uses there phone for EVERYTHING i finish 300mb in 2 weeks which means i get charged double each month this is ridiculous really

    • KVanZyl

      Hi Matsatsi

      During the month of March, MTN identified a technical error on its systems. The error resulted in MTN’s BlackBerry® customers depleting their data at a faster rate than usual.
      MTN’s technical team has been investigating the root cause of the error, to resolve the issue. In keeping with its promise, the affected customers are being provided with an additional 200MB bundle.

      MTN SA CEO, Karel Pienaar, has issued an apology to its loyal BlackBerry® customers for the interrupted experience and has assured customers that the interruption is not the standard of service they would give to customers.
      MTN has implemented an interim solution to prevent the rapid depletion of customers’ BlackBerry® bundles. MTN is currently monitoring this solution, and will continue to do so until the range of BlackBerry® services operate as intended.

      MTN is working tirelessly to find a speedy resolution to this issue. MTN will continue to provide BlackBerry® Tiered service plans to its customers.

  107. Chantel

    So you get 200mb when you activate your BIS (R59) and when do you get the other free 200mb. As i have nearly used 100mb in less than 10days.
    Maybe its time to change to another network after 10years (for 6 years i had a contract, last contract has just expired)

    • KVanZyl

      Hi Chantel

      During the month of March, MTN identified a technical error on its systems. The error resulted in MTN’s BlackBerry® customers depleting their data at a faster rate than usual.
      MTN’s technical team has been investigating the root cause of the error, to resolve the issue. In keeping with its promise, the affected customers are being provided with an additional 200MB bundle.

      MTN SA CEO, Karel Pienaar, has issued an apology to its loyal BlackBerry® customers for the interrupted experience and has assured customers that the interruption is not the standard of service they would give to customers.
      MTN has implemented an interim solution to prevent the rapid depletion of customers’ BlackBerry® bundles. MTN is currently monitoring this solution, and will continue to do so until the range of BlackBerry® services operate as intended.

      MTN is working tirelessly to find a speedy resolution to this issue.

  108. We are not stupid this 200MB data of yours doesn’t last a month when you’re downloading, it last 2 days, just bring back the (BIS) clealy you see we can’t cope with this Absolute service.

    • KVanZyl

      Hi Khantsi

      During the month of March, MTN identified a technical error on its systems. The error resulted in MTN’s BlackBerry® customers depleting their data at a faster rate than usual.
      MTN’s technical team has been investigating the root cause of the error, to resolve the issue. In keeping with its promise, the affected customers are being provided with an additional 200MB bundle.

      MTN SA CEO, Karel Pienaar, has issued an apology to its loyal BlackBerry® customers for the interrupted experience and has assured customers that the interruption is not the standard of service they would give to customers.
      MTN has implemented an interim solution to prevent the rapid depletion of customers’ BlackBerry® bundles. MTN is currently monitoring this solution, and will continue to do so until the range of BlackBerry® services operate as intended.

      MTN is working tirelessly to find a speedy resolution to this issue.

  109. Alimah

    Who ever came up with this bb absolute is trying to ripp us off.I guess Mtn should go back to the drawing board till then I’m Porting to Vodacom Bon’voyage MTN Till we meet again⇶⇶⇶

    • KVanZyl

      Hi Alimah

      We’re very sorry you feel this way. We will take your comment into consideration.

  110. fathima

    Hi I’ve been on mtn for a very long time but recently very dissapointed with the restriction that they have put up for blackberries , considering changing networks

    • KVanZyl

      Hi Fathima

      I’m so sorry to hear this. I will take your comment into consideration.

  111. Terri

    The new plans is absolutely rubbish,no research was done cos the 200mb only lasted me 6 damn days… waste of money.bis worked just fine for us…hope mtn is prepared to lose customers…oh and please don’t bother replying with blackberry Internet service intended to bla bla bla cos no one is interested in that nonsense

    • KVanZyl

      Hi Terri

      During the month of March, MTN identified a technical error on its systems. The error resulted in MTN’s BlackBerry® customers depleting their data at a faster rate than usual.
      MTN’s technical team has been investigating the root cause of the error, to resolve the issue. In keeping with its promise, the affected customers are being provided with an additional 200MB bundle.

      MTN SA CEO, Karel Pienaar, has issued an apology to its loyal BlackBerry® customers for the interrupted experience and has assured customers that the interruption is not the standard of service they would give to customers.
      MTN has implemented an interim solution to prevent the rapid depletion of customers’ BlackBerry® bundles. MTN is currently monitoring this solution, and will continue to do so until the range of BlackBerry® services operate as intended.

      MTN is working tirelessly to find a speedy resolution to this issue.

  112. flame

    i might as well get a nokia phone… the simple browsing one… this thing of defecting i should have sticked with nokia and samsung… you dont here such things with those brands. RIM and MTN right in the center of attention for no reason…..im really disappointed in the way you treating us.

    • KVanZyl

      Hi Flame,

      We’re very sorry you feel this way – it is not our intention to displease you.

  113. Lilly

    Thanks for confirming that now is very good time for a sim swap to VODACOM, they service is much better any. Why would any one pay the same price for less data? You could learn a few things from VODACOM.

  114. MeAndThe Others

    what is the point of the free bundles? i have over 200MB of those free bundles but i can’t use the services. so i went and bought the BBMessenger package and now BBM works but i can’t even connect using my browser or 3rd party applications. your plan seems to suck, i won’t lie.

  115. diego

    this 200 MB is just crap.i activated my bis end of the month in 7 days the hole 200MB was finish and i didnt download a single thing.then i did buy 10MB the next morning and the night side it was finish. now MTN why does that happen.

    • KVanZyl

      Hi Diego

      During the month of March, MTN identified a technical error on its systems. The error resulted in MTN’s BlackBerry® customers depleting their data at a faster rate than usual.
      MTN’s technical team has been investigating the root cause of the error, to resolve the issue. In keeping with its promise, the affected customers are being provided with an additional 200MB bundle.

      MTN SA CEO, Karel Pienaar, has issued an apology to its loyal BlackBerry® customers for the interrupted experience and has assured customers that the interruption is not the standard of service they would give to customers.
      MTN has implemented an interim solution to prevent the rapid depletion of customers’ BlackBerry® bundles. MTN is currently monitoring this solution, and will continue to do so until the range of BlackBerry® services operate as intended.

      MTN is working tirelessly to find a speedy resolution to this issue.

  116. diego

    MTN was the best network but now with this you loosing customers including me. see you mtn when you change back

    • KVanZyl

      Hi Diego

      I’m so sorry to hear this. It is not our intention to displease you.

  117. I have recharged with the absolute plan and my bbm’s is not going through, how do u get it to work????????????????

    • KVanZyl

      Hi Duan

      After loading a BlackBerry® service plan, please allow for service to be activated by BlackBerry® after you have received an SMS from MTN that service has been loaded.. Once the service is active, the signal indicator on the device will change from lowercase edge / 3g to uppercase EDGE / 3G. If the signal indicator has not changed to uppercase letters within 24 hours, please ensure you do a battery pull by removing and inserting your battery without switching off your device.

  118. Slightly confused by the statement above “that BES access and clients that have BIS/BES will not be affected by Blackberry Absolute plans. What does this mean exactly….do I continue to pay R99 per month and have unlimited BES access to my corporate emails (for Blackberry 10) and BIS (unlimited or also now capped by the 200MB policy)?

    • KVanZyl

      Hi Ilze

      Please contact our contract call centre on 808 or prepaid on 173 and they will assist you.

  119. sisipho

    this is too much to bare last month i had abt 115 mb left but they jiust vanished this month in less than two days im already on 54mb i think its time i move from mtn this is too much too bare

    • KVanZyl

      Hi Sisipho

      During the month of March, MTN identified a technical error on its systems. The error resulted in MTN’s BlackBerry® customers depleting their data at a faster rate than usual.
      MTN’s technical team has been investigating the root cause of the error, to resolve the issue. In keeping with its promise, the affected customers are being provided with an additional 200MB bundle.

      MTN has implemented an interim solution to prevent the rapid depletion of customers’ BlackBerry® bundles. MTN is currently monitoring this solution, and will continue to do so until the range of BlackBerry® services operate as intended.

  120. Nicolette

    I have been with MTN for more than 15years,but this new plan just forced me to move to another network. Both my daughter and I are on the new plan.I have bought 4 absolute plans for this month and did’nt receive any free MB as you had promised. Bad service !!!!!

    • KVanZyl

      Hi Nicolette,

      I’m so sorry to hear that you have moved and I apologise for the technical error with BlackBerry. MTN’s technical team has been investigating the root cause of the error, to resolve the issue. In keeping with its promise, the affected customers are being provided with an additional 200MB bundle. MTN has been adjusting customers’ BlackBerry® fair use allowance to give back. MTN is still working through the affected numbers and customers are being adjusted on a daily basis.

      • Nicolette

        My daughter has loaded more than R250 worth of airtime this month sure hope she gets her free MB.

  121. Hazel

    I left the country in late march and came back in april,when i got back about 40% of my MB was not there and i never got any additional MB.the left MB just vanished aswell..wasup with that??

    • KVanZyl

      Hi Hazel

      Please contact our BlackBerry Helpdesk on 1555 – they will assist you.

  122. Good day I thought there was something wrong with my BB browser as I’m unable to download anything. So I went to NashuaMobile where I took my contract out (only expires in November 2013) … And I get told I am limited to 200mb … Surely this is a breach of contract since I had taken my “unlimited” contract out long before this capped system camme about? Please can anyone help me

    • KVanZyl

      Hi Kurt

      Thanks for your message. Please phone our contract call centre on 808 – they will assist you.

  123. leaven

    I just wish mtn would just come up with another plan.this is not working seriously,the sad part is that I don’t wanna lose mtn.200mb really?if it started with absolute then bis it would be better

    • KVanZyl

      Hi Leaven

      Thank you for your comment. Please know that it is not our intention to displease you and we will take your comment into consideration.

  124. themba

    How many customers do u want to lose so u can see that this absolute thing is making us unhappy the thing is I’ve been using MTN since day 1 I owned a mobile & I was hppy wth the service but now m forced to lv MTN because of this abslute thing & I know m not the only 1 who left MTN because of it I just hope u guys make up ur minds coz thing aint working 4 us ur customers

    Thank you

  125. MTN has always been the best network. But I’m sorry this is rubbish and to make it worse we were not even notified about this drastic changes.
    Farewell MTN never will I do business with you again.

  126. This is absolutely ridiculous! I am so disappointed!

  127. k'bee

    How long does this plan gonna take?

    • MSadie

      Hi there, Thanks for your comment. Please keep an eye on our blog for updates in the coming weeks.

  128. I’m total agree with you guys.

  129. hm93

    Hm… i read the article and watched the video and i’m still confused… i know that the new BlackBerry Absolute plan will capp data usage under the “fair usage policy” thing, 2000MB will be given for free, there are plans that suit each individual’s data usage… this Absolute plan is kind of like when i upload 10MB or 25MB on my phone (depending on the amount of airtime i have)… i’m new to BlackBerry so please give me a simple version of this story… pretend i’m 5 years old… and please don’t give me none of that copy and paste reply you’ve given like 50 people…

  130. mtn sucks because

    Capping this service is the most idiotic move ever cell c all the way even there bb Z10 plan is better

    • MSadie

      Hi there, Thanks for your comment. Please keep your eyes glued to our blog for updates in the coming weeks.

  131. jason

    This is ridiculous. This sudden change defeats the purpose of why I actually got blackberry. I suppose I can cancel my contract just as easily as mtn can change the contract. What was the point of a contact in the 1st place if the terms change mid way through? I’m switching over to cell c, sounds like mtn will have a lot less customers to rip off soon. The fact that all the responses are copied and pasted just shows how little effort goes into their customer service.

  132. Lindsey

    Since switching to Absolute, Whatsapp no longer works. Shouldn’t it continue to work if I have airtime on my device? Could this be a settings error perhaps? Please help as it is really frustrating.

    • TRasebotse

      Hi Lindsey

      Kindly note that access to services such as audio and video streaming, YouTube, file downloading, instant messaging or social networking developed by third parties is not considered part of the BlackBerry® service plan and will be charged outside of your BlackBerry® plan. Thank you

  133. delisiwe

    I have a problem,everytime I call mtn call center It say the telephone number u hav dialled is nt available n thn disconnect ,wht must I do 2 talk 2 the consulted or which number I should call

    • KVanZyl

      Hi Delisiwe

      So sorry about this. Please dial 173 from your MTN phone for the prepaid call centre or 808 for the contract call centre. Let me know if you manage to get through.

  134. suleman

    Hi I had a contract with MTN for the past 8 years, never thought of changing but with the introduction of the absolute plan my cell phone bill from R160.00 TO R680.00 just crashed my budget. Trying to get answers from MTN call centre is useless. I never received any SMS informing of my data usage. I finally paid a cancelation fee and got onto prepaid. will be going over to cell c

    • TRasebotse

      Hi there

      We are very sorry to hear that you have joined another service provider. We value our customers and we hate to lose you. Thank you

  135. rudzo

    Dear MTN for R60pm I used 2 get BBM n BIS internet “UNCAPPED” it was a good deal :) the crap bb contract phn I could live with . Now the internet usage is capped – only 200mb “shocked -REALLY WOW”what a brilliant deal, just by using facebook twitter n email daily that 200mb is finished in a few days .the very thing that made your BB package top notch is now being taken away -I’m done with bb n mtn- my solution is 2 change back to my phn of choice “sonyErrson” – stuff bbm I use mxit n whatsapp , and change my network to cellc who has far better data rates ,it will cost more than R60pm but it will be cheaper than ur lastest offering, oh and mtn ur ” fair usage”is more like ripped off daily, I’m sure you know that our data rates in SA are amoungst the highest in the world- … How about boasting less about ur billions in annual revenue profits and passing some savings on to ur loyal customers – times r hard – iv been with u 4 more that 10 yrs – time 4 change , ur marketing deptmnt is out of touch with the reality on the streets

    • KVanZyl

      Hi Rudzo. The unlimited experience you have always known has been restored and you will no longer experience the cap. Watch this space for more info on this coming soon!

      • @KVanZyl
        I’m upgrading now……ordered the S4 because of the new capped contracts on BB ect, now you say that is not going to be capped anymore?

        Why did the salesperson did not inform me then whan I were instore at MTN?

        • KVanZyl

          Hi JJ, I’m so sorry about this! Are you happy with your S4?

  136. Jenni

    Is the unlimited experience only going to be available on business contracts?

  137. To late...

    Sad story! Mtn will never get back the customers it has lost even with this unlimited “BIS” being restored! I personally am done with mtn and blackberry, next month I’m getting me a samsung on Vodacom… Hope mtn has learned its lesson that u never make decisions without consulting the parties concerned, your CEO has done mtn a great injustice, I wonder if Phuthuma Nhleko would have agreed to such a decision of short term profits and decreased shareholders wealth in the long term… Sounded like a great idea at first now that you guys are left with egg on your face u want to back track? So you are gonna rigorously promote the return of BIS(as if its this amazing thing we have never heard of) and throw in a few extra’s with the hope of luring back old and possibly new customers? Oh well good luck with that,as 4 me I say goodbye mtn, the past nine years have been great, but like they always say, all good things have to come to an end! #do not bother copying and pasting a reply to this…

    • TRasebotse

      Hi Fana,

      Thank you for sharing your thoughts with us. We value you as a loyal customers and we are very sad to have lost you to another service provider. Have a good day. Thank you

  138. brad

    now that’s a lie. we all know d unlimited bundle hasn’t been restored. nd frankly,i think it wont. I’m from Nigeria and I must say, MTN,’capping’ us isn’t d brightest thing to do…i’m even billed more dan 5k/kb.. most times, I recharge and within few minutes,my balance is 0. MTN, u will loose with dis kinda system. pls we want d unlimited bundle back or we leave.

    • KVanZyl

      Hi Brad, the unlimited experience you have always known has been restored and you will no longer experience the cap. Watch this space! More info coming soon!

  139. Pfft

    Really MWilliams?
    You copy & pasted pretty much all of your comments. How is that supposed to make anyone feel better about MTNs poor service?

    Anyway, I purchased my R59 BIS and I got a notice saying something about a problem and that it should be resolved in an hour. An hour has passed and nothing has happened, no sms’ or anything. HOWEVER, the R59 has been removed from my account.
    What’s happening here?

    • TRasebotse

      Hi there

      Thank you for your message. My apologies for this. Has this been sorted out? Thanks

  140. Mandisa

    I honestly do not like this MTN absolute thing. Firstly i do not use a lot of internet on my phone but this thing gets finished quickly.

    • KVanZyl

      Hi Mandisa, the unlimited experience you have always known has been restored and you will no longer experience the cap.

  141. MAndisa

    the unlimited is not restored that i know because i now have 0 bundles on my account and can not access facebook. i am considering moving from MTN

    • KVanZyl

      Hi Mandisa, the unlimited experience you have always known has been restored and you will no longer experience the cap. Watch this space! More info coming soon!

  142. Nice blog! Is your theme custom made or did you download it
    from somewhere? A theme like yours with a few
    simple tweeks would really make my blog jump out.
    Please let me know where you got your design. With thanks

    • KVanZyl

      Hi Jeffrey, it’s a custom designed theme. Have a y’ello day!

  143. I am not certain the place you’re getting your info, however good topic. I needs to spend some time finding out much more or working out more. Thanks for great info I was looking for this information for my mission.

  144. Bryan

    Hi, I’m a little confused here. I noticed that some of the users posted something about getting an additional 200MB data ? Well, I didn’t get any additional data.

    • TRasebotse

      Hi Bryan

      During the month of March, MTN identified a technical error on its systems. The error resulted in MTN’s BlackBerry® customers depleting their data at a faster rate than usual.
      MTN’s technical team investigated the root cause of the error, to resolve the issue. In keeping with its promise, the affected customers are being provided with an additional 200MB bundle.
      MTN SA CEO, Karel Pienaar, has issued an apology to its loyal BlackBerry® customers for the interrupted experience and has assured customers that the interruption is not the standard of service they would give to customers.
      MTN has implemented an interim solution to prevent the rapid depletion of customers’ BlackBerry® bundles. MTN is currently monitoring this solution, and will continue to do so until the range of BlackBerry® services operate as intended.
      If you are one of the customers that was affected by this technical error, you will receive your 200MB soon. We are rolling out with this on a daily basis. Thank you

  145. How do I check up on my BIS expiry date with the new setup? I am on Heita

    • KVanZyl

      Hi Clive, unfortunately I am not sure how 8ta’s BlackBerry services work. Please get in touch with them. Have a great day!

  146. Melissa

    Hi,
    My BIS expired today (prepaid) and I tried purchasing this Absolute plan following the instructions given on the website. I have R72.00 available on my phone and the plan costs R59.00, but when I try to purchase the plan it tells me I have insufficient funds to purchase it. Usually with BIS it activated automatically if enough airtime was available. This is poor service. We, as MTN users were happy with the way BIS worked. Please find a way to fix this Absolute plan and show us it truly is an improvement, because this sets people back and once customers experience something they do not like they will find something else to replace you with.

    • KVanZyl

      Hi Melissa, thanks for your post. I’m so sorry about this. Please contact our pre-paid call centre on 173. They will request your cellphone number and assist you.

  147. do you pay an amount of 40cedis every month before getting access to the internet on blackberry phones

    • KVanZyl

      Hi JAM, sorry but I don’t understand your question. There are various tiered services available that you can purchase to get the most out of your BlackBerry. Please dial *141*2# from your BlackBerry to select the service that best suits your needs.

  148. rachel

    i just started on mtn absolute for my teenage daughter, i paid the R59 and got 200mb,it runs from 1 june 2013 to 1 july 2013. it expires tomorrow and no sms notification has been sent to her but she still has 150mb left. does this mean she will loose the 150mb tomoro or will her bis just continue,im a bit confused how it works. thx rachel

    • KVanZyl

      Hi Rachel. Thanks for your query. The fair-use on a BlackBerry does not carry over from one month to the next, therefore your daughter will have to purchase a new BlackBerry Absolute plan today.

  149. Yolindi

    Hi, I have recently upgraded from a Black berry to a Samsung galaxy and is still being billed for BIS. How do I stop this service?

    • KVanZyl

      Hi Yolindi, very sorry about this. Are you on contract? Please call our call centre on 808 for contract or 173 for prepaid. They will request your contact number and assist you.

  150. Chris

    I’m currently in Germany and I have went through the ‘BB Absolute’ and they said I have successfully done it. But still I can’t use my BBM and Internet.. What have I done wrong?

  151. rudzo

    I thought all my bb functions would be restored ????, I can browse the internet so the network is fine, but as soon as I wanna download bb says download failed, has mtn stopped all downloads ,why is mtn doing this to us , pls jus spill the beans and tell ur customers the truth, or could it be that I’m not understanding something correctly or misunderstood u , when u said all bb functions are now restored – why can’t I download but I can surf the net at good 3G speed ? ?

  152. unhappy

    im really unhappy with the service bis, the plan has been changed again with no notification and to top it all off the call centers are unreachable, i have trying since last week and i cant get thru to an operater.

    • KVanZyl

      Hi Unhappy, I’m happy to help. What issue are you experiencing?

  153. Mowi

    so when my I use more data than provided I pay extra, but when I use less it doesn’t carry over?
    Where is the fairness in this?
    sounds like a rip-off to me.

    • KVanZyl

      Hi Mowi, what phone are you using? Data bundles carry over for two months, however if you’re using a BlackBerry, the fair-use does not carry over from one month to the next.

  154. kashiefah

    hi I jus loaded my R60 airtym,its says *141*2# option 3 and then option 4 for blackberry absolute but I didn’t have option 4 I dnt know what I selected but I have bis nd everything else except 200mb ,1omb,10mb,25mb what can b done here trying call centre its forever try later very busy very annoying

  155. I just like the helpful info you supply on your articles.
    I will bookmark your weblog and take a look at once more here frequently.

    I’m slightly sure I will be informed many new stuff right right here! Good luck for the following!

  156. Hi, im trying to active my BIS on MTN so i do the *141*11# then they say you dont have airtime but it R60 and i have R200 on my phone, need help!!!!

    • MSadie

      Hi there, it seems you are using an incorrect USSD code. Please dial *141*2# and follow the prompts.

  157. i got a question, what happens if i want to cancel my BIS LITE before the expiry date, lets say mayb after 3days of using and there wil be stil more than 180MB, do you refund or???

    • Hi Wadiwa, You will not be refunded but if you buy a new BlackBerry package within the 30 days expiry period you will have access to the left over data as well as the data from the new BlackBerry package.

  158. what can i do to my blackberry it will show changing but it not changing…………….what can i do to it

  159. Mthobisi

    I’m so glad my contract with this MTN Morons is about to expire. I’ve been an MTN customer for more than 15 years but now I’m forced to switch to Cell C. Cell C rocks!!!! and they keep their promises big time, that what I have noticed with them.

    • KVanZyl

      Hi Mthobisi, I’m so sorry to hear this. We’ll be very sad if you leave. Is there anything I can assist you with?

  160. ccarroll

    my blackberry 8520 needs me to take the battery out and put it back in for me to be able to access the internet otherwise it says unable to connect please try later.i tried later and still unable to connect to the internet without taking my battery out. is there anyway i could stop this? please answer.

    • KVanZyl

      Hi Carroll, please contact our Technical Help Desk on 1555 and they will assist you.

  161. Dawid Scheffler

    When I signed up to my new contract this year and asked “has anything changed with the BIS policy” I was told “no it is still the same as you had before” and thus I signed.

    Now I find out that my browsing habits get limited to 200mb and the rest I will be charged for at premium rates? This is not what I agreed to when I purchased the new contract.

    Can I please have the service that I was promised upon signing rather than this joke?

  162. Hi,

    Can I use BIS 59rand on Black berry Z10

    • KVanZyl

      Hi Tokyo, unfortunately not. BlackBerry® 10 phones are like other smartphones, therefore you need to load an MTN Internet bundle.

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